BeterDichtbij

A large part of the work focused on structuring healthcare communication in a way that supports fast, practical use. Conversations are often short, context-sensitive and time-critical, so the interface needs to make it easy to quickly find the right conversation, understand its status and respond without friction. I worked on features such as search, drafts, conversation management and media sharing, helping create an experience that feels predictable and easy to navigate for both patients and healthcare professionals.

For the professional side of the platform, we worked on a dedicated mobile app that had to support more complex messaging behaviour than a standard chat product. My role covered UX and UI across flows, wireframes, screen design, prototyping and handoff. Together with colleagues, I worked on communication patterns, conversation states, filtering and a broader component system that could support the product as it kept growing. The work was grounded in healthcare practice, including testing with doctors in a hospital setting, which helped validate decisions and sharpen what needed to feel especially clear in use.